Our Values
We aim to provide the best possible service to all our customers.
That’s why we created the Kwik Fit Way, a code of practice for all our technicians to follow and abide by while your car is in our care.
This means we will:
- Provide customers with a warm welcome.
- Listen to the customer’s concerns and requests.
- Carry out a thorough inspection of the vehicle.
- Provide an accurate diagnosis of the primary issued raised.
- Provide advice on any other issues that may be found.
- Give clear jargon-free but not overly technical explanation of the findings.
- Provide clear accurate pricing with a signed quotation.
- Give an accurate time for the completion.
- Inform the customer immediately if a problem is found.
- Explain any guarantees and summarise the work carried out on collection of the vehicle.
Sometimes when a part is nearing the end of its life, it can be a matter of judgement as to whether that part should be replaced now or left a little longer. We will explain the options as clearly as we can, please feel free to seek a second opinion if you are unsure what to do. If at any point you have any queries concerning anything we say or do, please tell us.
